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Frequently Asked Questions

Frequently Asked Questions

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16 articles in this collection
Written by Webdoctor Support
Featured Articles

What do I need to do before my video consultation?

How to prepare for your video consultation.
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Written by Webdoctor Support
Updated over a week ago

How does it work?

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Written by Webdoctor Support
Updated over a week ago

How can I get started?

How to register to use webdoctor.
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Written by Webdoctor Support
Updated over a week ago

When can I see a doctor?

Opening times. Availability. When can I see a doctor.
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Written by Webdoctor Support
Updated over a week ago

How much does it cost?

The price, or cost, associated with Webdoctor services, i.e. Repeat Prescriptions, STI, Home Health Tests and Video Consultations.
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Written by Webdoctor Support
Updated over a week ago
My Account

Can I request home delivery from the pharmacy?

Pharmacy home delivery option
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Written by Webdoctor Support
Updated over a week ago

How do I know when my prescription has been issued?

Notification that your prescription has been issued
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Written by Webdoctor Support
Updated over a week ago

Can I get a prescription sent directly to a pharmacy?

Prescriptions can be sent to your local pharmacy once your medically approved by our doctors.
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Written by Webdoctor Support
Updated over a week ago

How can I get a receipt?

How to obtain a receipt for your treatment.
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Written by Webdoctor Support
Updated over a week ago

What if I'm unhappy with the service?

Complaints procedure.
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Written by Webdoctor Support
Updated over a week ago

Will every Irish pharmacy accept Webdoctor's prescriptions?

Prescriptions sent your pharmacy will be accepted.
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Written by Webdoctor Support
Updated over a week ago
Video Consultation

Should I use my smartphone, tablet or computer for the video consultation?

What device to use for video consultations.
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Written by Webdoctor Support
Updated over a week ago

How long does a consultation last?

Video consultation duration.
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Written by Webdoctor Support
Updated over a week ago
Technical Queries

I have an Android device, how can I connect for a video consultation?

How to connect using your Android device.
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Written by Webdoctor Support
Updated over a week ago

Do I need super fast broadband?

Video consultation network requirements.
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Written by Webdoctor Support
Updated over a week ago

I sometimes have network issues, what can I do?

How to prevent network issues.
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Written by Webdoctor Support
Updated over a week ago