Allowing our website or app to access your camera and microphone is essential to using our service for Video Consultations. By default, you should be prompted with a pop up asking you to allow access to your camera and microphone on your selected device. 

Here's how to enable access on supported devices.

iPhone, iPad, iTouch 

  • Go to the Settings App on your iPhone/iPad/iTouch.
  • Scroll down and select the Webdoctor App.
  • Allow Microphone and Camera access.

Android Phone/Tablet 

Using Google Chrome - 

When starting your video consultation. You will be prompted by Google Chrome to allow access to your camera and microphone. (Pop up will appear at bottom of screen)

"Webdoctor.ie wants to use your camera and microphone?"

Select "Allow".

If you are still having issues, restarting your browser may help.

  • On your android device, select the options button (to the left of the home button).
  • Swipe the browser window to the right to close it.

For best possible experience, we recommend closing all apps during a video consultation.

Windows Laptop/Desktop Computer 

Google Chrome
Lets make sure your camera and microphone are enabled.

  • Click on the green padlock (to the left of the address bar, up top).
  • A list of options will open. Find: "Microphone" and "Camera".
  • Click "Ask (default)" and select "Always allow on this site" for both Microphone and Camera.

Mac OSx

Google Chrome
Lets make sure your camera and microphone are enabled.

  • Click on the green padlock (to the left of the address bar, up top).
  • A list of options will open. Find: "Camera" and "Microphone".
  • Click "Ask (default)" and select "Always allow on this site" for both Camera and Microphone.

You have now granted Webdoctor access to your Camera and Microphone.

Firefox

  • Click on the green padlock (to the left of the address bar, up top).
  • Select the right facing arrow.
  • Select More Information.
  • In the new menu that pops up, select Permissions.
  • Scroll down through permissions until you see "Use the Camera" and "Use the Microphone".
  • Deselect the tick box for "Use Default" on the left hand side for both the camera and microphone and then select "Allow" for each.

You have now granted Webdoctor access to your Camera and Microphone.

Opera

  • To the left of the address bar (left of the green padlock), you will see a camera icon. If this icon is grey, it means your camera and/or microphone has been blocked or disabled.
  • Select the camera icon. A pop up menu will appear.
  • Select "Clear this setting and reload"
  • Another popup menu will appear asking if you want to allow access. Select Allow.
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